Thomas Trinelle

As VP of Product at Gorgias, Thomas Trinelle leads strategic AI-driven initiatives, empowering ecommerce brands to harness artificial intelligence for a seamless customer experience. Gorgias is the #1 CX platform in ecommerce, trusted by over 18,000 merchants worldwide—from small independent shops to global brands. By automating up to 60% of customer support, Gorgias enables teams to focus on high-value conversations that drive sales while also offering purpose-built marketing tools to boost conversion and GMV.